4. Third-Party Cookies
Some cookies are set by third-party services that appear on our website. We have no control over these cookies, but we've chosen partners who respect privacy and comply with data protection laws.
🔗 Our Third-Party Partners
Google Services
| Service | Purpose | Cookie Names | Duration | Privacy Policy |
|---|---|---|---|---|
| Google Analytics 4 | Website analytics and user behavior tracking | _ga, _ga_*, _gid | 2 years / 24 hours | Google Privacy Policy |
| Google Ads | Advertising and conversion tracking | _gcl_au, _gcl_dc | 90 days | Google Privacy Policy |
| Google Tag Manager | Manages marketing and analytics tags | _gtm, _gtm_* | Session | Google Privacy Policy |
Payment and Security Services
- Stripe: Payment processing and fraud prevention
- Cloudflare: Security, performance, and DDoS protection
- reCAPTCHA: Bot detection and spam prevention
Communication Services
- SendGrid: Email delivery tracking
- Intercom: Customer support chat functionality
- Hotjar: User experience analysis and heatmaps
4.1 Social Media Integration
We may include social media features that set their own cookies:
- Facebook Pixel: Social media advertising and analytics
- LinkedIn Insight Tag: Professional network advertising
- Twitter Analytics: Social media engagement tracking
These services have their own privacy policies that govern how they use cookies and personal data.
5. Cookie Controls and Preferences
5.1 What Happens When You Disable Cookies
| Cookie Type | Impact of Disabling | Recommended Setting |
|---|---|---|
| Essential | Website may not function properly | Always enabled |
| Functional | You'll need to reset preferences on each visit | Enabled for better experience |
| Analytics | We can't improve our service based on usage data | Enabled to help us improve |
| Marketing | You may see less relevant advertisements | Your choice |
6. Browser Cookie Settings
You can also control cookies through your browser settings. Here's how to manage cookies in popular browsers:
6.1 Google Chrome
- Click the three dots menu → Settings
- Go to Privacy and security → Cookies and other site data
- Choose your preferred setting:
- Allow all cookies
- Block third-party cookies in Incognito
- Block third-party cookies
- Block all cookies
- You can also manage site-specific cookie settings
6.2 Mozilla Firefox
- Click the menu button → Settings
- Select Privacy & Security
- Under Cookies and Site Data, choose:
- Standard (recommended)
- Strict
- Custom
- Click "Manage Data" to view and delete specific cookies
6.3 Safari
- Safari menu → Preferences
- Click the Privacy tab
- Under "Cookies and website data" choose:
- Always allow
- Allow from websites I visit
- Allow from current website only
- Always block
- Click "Manage Website Data" for site-specific settings
6.4 Microsoft Edge
- Click the three dots menu → Settings
- Go to Cookies and site permissions
- Click "Cookies and site data"
- Choose your preferred setting and manage exceptions
⚠️ Important Notes About Browser Settings
- Browser settings affect all websites, not just ours
- Blocking all cookies may break functionality on many websites
- Some browsers offer "Private" or "Incognito" modes that automatically delete cookies
- You can delete existing cookies without affecting future cookie behavior
6.5 Mobile Device Settings
iOS (iPhone/iPad)
- Settings → Safari → Privacy & Security
- Toggle "Block All Cookies" or "Prevent Cross-Site Tracking"
Android
- Chrome app → Menu → Settings → Site settings → Cookies
- Toggle cookies on or off
7. Policy Updates and Changes
7.1 When We Update This Policy
We may update this Cookie Policy when:
- We add new cookies or change existing ones
- We start using new third-party services
- Laws or regulations change
- We improve our data practices
- We receive feedback from users or regulators
7.2 How We Notify You of Changes
- Website Banner: Prominent notification on our homepage
- Email Notification: To registered users (if material changes)
- Cookie Consent Update: You'll be asked to review new preferences
- Version History: Previous versions available upon request
7.3 Material Changes
For significant changes (such as new cookie categories or data sharing), we will:
- Provide 30 days advance notice
- Clearly explain what has changed
- Give you the opportunity to adjust your preferences
- Respect your existing consent until you make a new choice
📅 Version History
- Version 1.2 (19 June 2025): Added detailed third-party cookie information
- Version 1.1 (1 June 2025): Updated for new analytics implementation
- Version 1.0 (15 May 2025): Initial cookie policy publication
8. Contact Information
Questions About Our Cookie Policy?
If you have any questions about how we use cookies or want to exercise your rights:
🍪 Cookie Questions
Email: cookies@carfinanceclaimspro.com
Response Time: Within 24 hours
🔒 Privacy Officer
Email: privacy@carfinanceclaimspro.com
For: Data protection questions
🎯 Marketing Opt-Out
Email: unsubscribe@carfinanceclaimspro.com
For: Marketing cookie opt-out
📞 Support Team
Phone: 0800 123 4567
Hours: Mon-Fri 9AM-6PM
8.1 Technical Support
If you're experiencing technical issues with cookie settings:
- Clear your browser cache and cookies
- Disable browser extensions temporarily
- Try using a different browser
- Contact our technical support team
8.2 Feedback and Suggestions
We welcome your feedback on our cookie practices. Help us improve by:
- Sharing your cookie preferences
- Reporting any issues you encounter
- Suggesting improvements to our cookie controls
- Letting us know about unclear information