Professional claim handling with transparent pricing. No hidden fees, no surprises - just results.
DIY Package
Perfect for confident self-handlers
IDEAL FOR:
Price-conscious customers who prefer to handle submissions themselves
£24.99
One-time payment • No commission fees
✓Instant eligibility assessment with real FCA data
✓Professional complaint letter (PDF) tailored to your case
✓Step-by-step submission guide with lender contact details
✓Email support for 30 days for guidance questions
✓Template follow-up letters if lender doesn't respond
✓FOS escalation template if needed
💰 Money-back guarantee if not satisfied
MOST POPULAR
Managed Service
We handle everything for you
IDEAL FOR:
Mainstream market - customers who want professional handling without hassle
No upfront cost
28% commission only if successful
✓Everything in DIY Package plus full service
✓We submit complaint directly to your lender
✓Dedicated case manager assigned to your claim
✓Regular progress updates via email and SMS
✓Automatic follow-ups if lender delays response
✓FOS escalation included if lender rejects claim
✓Settlement negotiation to maximize your refund
🎯 No win, no fee • Average settlement: £2,800
Premium Service
Priority handling with legal backing
IDEAL FOR:
High-value claims (£5k+) requiring premium service and legal support
£149 + 22%
Upfront fee + commission only if successful
✓Everything in Managed Service plus premium features
✓Legal backing/solicitor review of your case
✓Priority handling (48hr turnaround) on all communications
✓Phone support included with direct case manager contact
✓Guaranteed timeline commitments with milestone tracking
✓Expert witness support if case goes to tribunal
✓Premium settlement negotiation with legal pressure
⚖️ Legal guarantee • Average settlement: £4,200
Service Comparison
Feature
DIY Package
Managed Service
Premium Service
Upfront Cost
£24.99
£0
£149
Success Commission
0%
28%
22%
Professional Documents
✓
✓
✓
We Submit for You
✗
✓
✓
Case Manager
✗
✓
✓
Phone Support
✗
✗
✓
Legal Backing
✗
✗
✓
Priority Processing
✗
✗
✓
Average Settlement
£2,100
£2,800
£4,200
🛡️ 100% Money-Back Guarantee
If we don't achieve a successful outcome on your managed or premium service, you pay nothing. For DIY packages, if you're not satisfied with the quality of documents, we'll refund your money within 14 days.
What Our Customers Say
"I used the managed service and got £3,200 back from Santander. The team handled everything - I just sat back and waited for my money!"
Sarah M.
BMW Finance claim • Settled in 6 weeks
"The DIY package was perfect for me. Clear instructions, professional documents, and great email support. Saved money and still got £1,800 back."
James R.
Volkswagen Finance claim • Self-managed
"Premium service was worth every penny for my £6,500 claim. Legal backing made all the difference when Ford tried to lowball the settlement."
Michael K.
Ford Credit claim • Premium service
Frequently Asked Questions
Which service should I choose?
Choose DIY if you're comfortable handling paperwork yourself and want to save money. Choose Managed Service if you want us to handle everything (most popular). Choose Premium if your potential claim is high-value (£5k+) or if you want legal backing and priority service.
How long does the process take?
DIY: Depends on your pace. Managed Service: 6-12 weeks average. Premium Service: 4-8 weeks with priority handling. Lenders have 8 weeks to respond initially.
What if my claim is unsuccessful?
For Managed and Premium services: you pay nothing if unsuccessful. For DIY package: we offer a 14-day money-back guarantee if you're not satisfied with the documents provided.
How do commission fees work?
Commission is only charged on successful settlements. For example: if you get £3,000 back with Managed Service, we charge 28% (£840), so you receive £2,160. You always know exactly what you'll receive.
Can I upgrade my service later?
Yes! You can upgrade from DIY to Managed or Premium at any time (we'll credit your DIY fee). You can also upgrade from Managed to Premium if your case becomes complex.